Privacy policy.

Introduction

Your privacy is respected and am I committed to protecting your personal data. This privacy policy will inform you about how your personal data is looked after when you visit the website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

I will mention that this Privacy Policy has been drafted solely for the purposes of this website and in respect of the Information, Services, and Intellectual Property displayed here. You do not have permission to copy or used this Privacy Policy for your own purposes as they have been created specifically for my services and they will not be relevant or sufficient in protecting you and your business properly.

This Privacy Policy contains important information on how and why your data is collected, stored, used and any personal information that may be shared. It also explains your rights in relation to your personal information and how to contact me or supervisory authorities in the event you have a complaint.

This site collects, uses and is responsible for certain personal information about you. When it does so it is subject to data protection laws which apply across the European Union and the United Kingdom and the responsibility I have as the ‘controller’ of that personal information for the purposes of those laws.

By providing this site with your data, you warrant that you are over 13 years of age.

1.              Important information

Purpose of this privacy policy

This privacy policy aims to give you information on your data is collected and processed through your use of this website, including any data you may provide through this website when you fill in the contact form, sign up to receive information, or purchase a product or service.

This website is not intended for children and I do not knowingly collect data relating to children.

It is important that you read this privacy policy together with any other privacy policy or notice or fair processing notice we may provide on specific occasions when this site is collecting or processing personal data about you so that you are fully aware of how and why this site uses your data. This privacy policy supplements the other policies and notices and is not intended to override them.

Controller

Eleanor O’Leary is the controller and responsible for your personal data (referred to as “I”, “me” or “my” in this privacy policy).

If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact me via the contact form and I will respond as soon as possible.

Contact details

If you have any questions about this privacy policy or our privacy practices, please contact me via the contact form.

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). However, I care deeply about your data protection rights and I would appreciate the chance to deal with your concerns before you approach the ICO so please contact me using the details above in the first instance.

Your duty to inform me of changes

It is important that the personal data this site holds about you is accurate and current. Please keep me informed if your personal data changes during your relationship with me.

Third-party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. I do not control these third-party websites and am not responsible for their privacy statements. When you leave the website, it is advisable to read the privacy policy or notice of every website you visit.

2.              The data this site collects about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

This site is provided by Squarespace and I may collect, use, store and transfer different kinds of personal data about you which has been grouped together as follows:

·       Identity Data includes first name, last name, username or similar identifier, title, date of birth and gender.

·       Contact Data includes billing address, delivery or postal address, email address and telephone numbers.

·       Financial Data includes bank account and payment card details.

·       Transaction Data includes details about payments to and from you and other details of products and services you have purchased on this site.

·       Technical Data includes internet protocol (IP) address, your log-in data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.

·       Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses. 

·       Usage Data includes information about how you use this website, products and services.

·       Marketing and Communications Data includes your preferences in receiving marketing from myself and third parties and your communication preferences.

This site may also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, this site may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature.

Sensitive Data

Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data, and criminal convictions and offences.

This site does not collect any sensitive data about you.

This site requires your explicit consent for processing sensitive data, so when you submit your details, I will ask you to confirm your explicit consent to this processing.

3.              How is your personal data collected?

This site uses different methods to collect data from and about you including through:

·       Direct interactions. You may share your Identity, Contact and Financial Data by filling in forms or by corresponding with by post, phone, email or otherwise. This includes personal data you provide when you (where applicable):

·       apply for products or services;

·       create an account on the website;

·       subscribe to my service or publications;

·       request marketing to be sent to you;

·       enter a competition, promotion or survey; or

·       share feedback or contact me directly.

·       Automated technologies or interactions. As you interact with this website, it may automatically collect Technical Data about your equipment, browsing actions and patterns. This personal data is collected by using cookies and other similar technologies. Please see the cookie policy here for more details.

·       Analytics I may receive technical personal data about you from analytics providers such as Google. This website collects personal data to power this site analytics, including:

·       Information about your browser, network, and device

·       Web pages you visited prior to coming to this website

·       Your IP address

This information may also include details about your use of this website, including:

·       Clicks

·       Internal links

·       Pages visited

·       Scrolling

·       Searches

·       Timestamps

This information is shared with Squarespace, the website analytics provider, to learn about site traffic and activity.

·       I may receive Contact, Financial and Transaction Data from providers of technical, payment and delivery services such as Paypal.

4.              How your personal data is used

Your personal data will only be used when the law allows it. Most commonly, your personal data will be used in the following circumstances:

·       Where I need to perform the contract I am about to enter into or have entered into with you.

·       Where it is necessary for my legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

·       Where I need to comply with a legal or regulatory obligation.

·       To keep you updated about my products and services where you have consented to this. I shall send this information to you by email. You have the right to withdraw consent to marketing at any time by contacting me and/ or by clicking on the ‘unsubscribe’ button in my emails.

Purposes for which your personal data will be used

Please find set out below, in a table format, a description of all the ways your personal data may be used, and which of the legal bases I rely on to do so. I have also identified what my legitimate interests are where appropriate.

Note that your personal data may be processed for more than one lawful ground depending on the specific purpose for which I am using your data.

Marketing

I strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. The lawful ground for processing your personal data to send you marketing communications is either your consent or my legitimate interests (namely to grow the business). Your contact information is shared with Squarespace, the email marketing provider, so they can send these emails on my behalf.

Under the Privacy and Electronic Communications Regulations, I may send you marketing communications if (i) you made a purchase or asked for information from me about my goods or services or (ii) you agreed to receive marketing communications and in each case you have not opted out of receiving such communications since. Under these regulations, if you are a limited company, you may receive marketing emails without your consent. However you can still opt out of receiving marketing emails at any time.

Fonts

This website uses font files from Google Fonts and Adobe Fonts. To properly display this site to you, servers where the font files are stored may receive personal information about you, including:

·                Information about your browser, network, or device

·                Your IP address

Promotional offers

I may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what I think you may want or need, or what may be of interest to you. This is how I decide which products, services and offers may be relevant for you (we call this marketing).

You will receive marketing communications from me if you have requested information from me or purchased goods or services from me and, in each case, you have not opted out of receiving that marketing.

Third-party marketing

I do not share your personal data with any third parties.

Opting out

You can ask me or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting me at any time.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to me as a result of a product/service purchase, warranty registration, product/service experience or other transactions.

Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about cookies used on this site, please see the cookie policy.

Change of purpose

Your personal data will only ever be used for the purposes for which it was collected, unless I reasonably consider that I need to use it for another reason and that reason is compatible with the original purpose.

Please note that your personal data may be processed without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

5.              Disclosures of your personal data

Your personal data may be shared with the parties set out below for the purposes set out in the table in paragraph 4 above:

·       External Third Parties such as service providers, professional advisers, HMRC and regulators; and

·       Third parties to whom I may choose to sell, transfer, or merge parts of my business or assets. Alternatively, I may seek to acquire other businesses or merge with them. If a change happens to my business, then the new owners may use your personal data in the same way as set out in this privacy policy.

I require all third parties to respect the security of your personal data and to treat it in accordance with the law. I do not allow my third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

6.              International transfers

To deliver services to you, it is sometimes necessary for your personal information to be shared outside the European Economic Area (EEA) and/or the UK, eg:

• with service providers located outside the EEA;

• if you are based outside the EEA;

• where there is an international dimension to the services provided to you.

These transfers are subject to special rules under European and UK data protection law.

Whenever your personal data is transferred out of the EEA, I ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

• To only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission, recognised by the UK government.

• Where I use certain service providers, I may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe, as recognised by the UK government.

If you would like further information please contact us using the contact details in clause 1 above.

7.              Data security

Appropriate security measures have been out in place to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, I limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

I have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where I am legally required to do so.

8.              Data retention

How long will you use my personal data for?

Your personal data will only be retained for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. I may retain your personal data for a longer period in the event of a complaint or if I reasonably believe there is a prospect of litigation in respect to my relationship with you.

To determine the appropriate retention period for personal data, I consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which I process your personal data and whether I can achieve those purposes through other means, and the applicable legal requirements.

By law I have to keep basic information about my customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

If you are not a customer, your data shall be retained for 2 years following our last engagement.

In some circumstances you can ask to delete your data: see ‘Request erasure’ below for further information.

In some circumstances your personal data may be may anonymised (so that it can no longer be associated with you) for research or statistical purposes in which case I may use this information indefinitely without further notice to you.

9.              Your legal rights

Under certain circumstances, you have the following rights under data protection laws in relation to your personal data:

·       Request access to your personal data.

·       Request correction of your personal data.

·       Request erasure of your personal data.

·       Object to processing of your personal data.

·       Request restriction of processing your personal data.

·       Request transfer of your personal data.

·       Right to withdraw consent.

If you wish to exercise any of the rights set out above, please contact me.

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, I may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, I may refuse to comply with your request in these circumstances.

Changes to this privacy policy

I may change this privacy policy from time to time – you shall be informed via our website when this happens.